hotels.com Complaint
Reviewed by
Scammed out of $317! - Reservation guest review policy
I received THE worst customer service and was robbed of $317. I spoke to Michael, hotels.com customer service manager on 8/30, who was rude, unhelpful and badly informed. He claimed he couldn't transfer me to another rep, or his manager, he claimed he couldn't apply my existing credit (from a booking last year for yet another awful hotel booked thru hotels.com- the only reason I booked again with this company was to apply the credit!) I want to apply my credit to THIS existing booking, and he said they couldn't apply it, because it was a "special internet rate" through the hotel (Comfort Inn.)
And to add insult, they're saying my booking is non-refundable. They claimed (first Michael yesterday, now Maria today) that my credit card wouldn't be charged until I checked in. WRONG!! I was charged the full amounit for 2 nights' stay $317. They are liars and scam artists. Both Michael and Maria were rude, arrogant and stonewalled the whole time, claiming they couldn't make any changes to the reservation, because it was the hotel's policy. I called the hotel, they said it was hotel.com's rate, and because I booked through them, the hotel couldn't amend the booking. They both said I wouldn't be charged until checking in. They lied.
Do not book with hotels.com- they are are scam artists of the highest caliber, and they will steal your money, then make up answers as they go along and give you incorrect information.
And to add insult, they're saying my booking is non-refundable. They claimed (first Michael yesterday, now Maria today) that my credit card wouldn't be charged until I checked in. WRONG!! I was charged the full amounit for 2 nights' stay $317. They are liars and scam artists. Both Michael and Maria were rude, arrogant and stonewalled the whole time, claiming they couldn't make any changes to the reservation, because it was the hotel's policy. I called the hotel, they said it was hotel.com's rate, and because I booked through them, the hotel couldn't amend the booking. They both said I wouldn't be charged until checking in. They lied.
Do not book with hotels.com- they are are scam artists of the highest caliber, and they will steal your money, then make up answers as they go along and give you incorrect information.
Share This Review:
Is this your Business? Claim Your Business Free and reply to this customer
CONTACT THIS BUSINESS
|
BUSINESSES REPLY HERE
|
Comments
More hotels.com reviews
- bad customer service
- stole $115,no response
- booking blunders
- Good
- Beware Hotels.com
- Horrible customer service complaint review
- I love Hotels.com
- Hotels.com they are the worst
- Hotels.com room complaint
- Cancellations result in lost money, time, and energy
- Expect refund
- Charged more than promissed rate
- Very Poor Customer Service
- Resolved
- They Lie
- Misleading Search Results
More
Similar reviews
- Scamwow
- Scammed
- SCAMMED
- Direct TV scam at Best Buy
- Scammed
- They downright scammed me
- Was scammed
- scammed by esc
- Once Loyal Sony Consumer Will Not Buy Sony Again and Warns Folks to NOT BUY SONY Unless You Want...
- Endure beauty kit free sample
- Scammers
- Club Penguin Scammed Me
- verizon almost scammed me
- Unhappy with merchant services
- Scammed
- Jewelry
More
How It Works
COMPLAINTS RESOLVED
Thousands of Businesses of all sizes and millions of customers use MeasuredUpIt's free and easy to put MeasuredUp to work for you
"I wrote a recommendation for a local company I like and after I told them about it they rewarded me with a special discount promotion." Delilah R.
MeasuredUp Success Stories
Activity
Details
Review Rating: 1 out of 5
Reviewed By: MGG1111
Company: hotels.com
Product: Reservation guest review policy
Date Added: 9 years ago
[Top]
StumbleUpon
del.icio.us
Google
Furl
Netscape
Spurl
Technorati
YahooMyWeb
Digg
Facebook
Ma.gnolia
sk*rt
NewsVine
Reddit
Slashdot
Windows Live