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hotels.com Complaint - Scammed out of $317! - Reservation guest review policy
hotels.com Complaint

hotels.com Complaint

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Scammed out of $317! - Reservation guest review policy


I received THE worst customer service and was robbed of $317. I spoke to Michael, hotels.com customer service manager on 8/30, who was rude, unhelpful and badly informed. He claimed he couldn't transfer me to another rep, or his manager, he claimed he couldn't apply my existing credit (from a booking last year for yet another awful hotel booked thru hotels.com- the only reason I booked again with this company was to apply the credit!) I want to apply my credit to THIS existing booking, and he said they couldn't apply it, because it was a "special internet rate" through the hotel (Comfort Inn.)

And to add insult, they're saying my booking is non-refundable. They claimed (first Michael yesterday, now Maria today) that my credit card wouldn't be charged until I checked in. WRONG!! I was charged the full amounit for 2 nights' stay $317. They are liars and scam artists. Both Michael and Maria were rude, arrogant and stonewalled the whole time, claiming they couldn't make any changes to the reservation, because it was the hotel's policy. I called the hotel, they said it was hotel.com's rate, and because I booked through them, the hotel couldn't amend the booking. They both said I wouldn't be charged until checking in. They lied.

Do not book with hotels.com- they are are scam artists of the highest caliber, and they will steal your money, then make up answers as they go along and give you incorrect information.


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